First Time Fix
20 October 2025
Fleet Support Operations Achieves 95.1% First-Time Fix Rate
At Fleet Support Operations we delivering fast, dependable solutions is at the heart of everything we do.
We’re proud to announce that our team has achieved an outstanding 95.1% first-time fix rate across our nationwide network — a clear reflection of our commitment to keeping customers’ fleets moving with minimal downtime.
This performance milestone demonstrates the skill, experience, and dedication of our roadside engineers and technical support team. By focusing on roadside-first repairs and equipping our teams with the right tools, diagnostics, and parts, we ensure that the majority of incidents are resolved on-site — quickly, safely, and without the need for costly recoveries.
Our customers rely on us 24/7, 365 days a year, and our consistent service levels continue to set us apart within the fleet support industry. Whether it’s a van, HGV, trailer, or specialist vehicle, we’re proud to deliver reliable, first-time solutions that keep operations running smoothly.
At Fleet Support Operations, we don’t just respond — we resolve.
Why Fleet Managers should use Fleet Support Operations.
Reason number 6
Services cover all types of commercial vehicles