Our "Rapid Response" premium service was introduced specifically for customers who deliver time-sensitive loads such as parcels and live news. With this unique service the breakdown is immediately allocated an urgent status and given priority service. The Fleet Support "Rapid Response" service: Controllers and agents are made aware of the urgency of your delivery Agents guarantee attendance within one hour Def Con 1 scenario in control centre  Introduction  How We Work  Rapid Response  Contingency Planning  If You Breakdown  Fleetaid:data

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